Terms and conditions

I. Basic provisions

1. These general terms and conditions (hereinafter referred to as “terms and conditions”) are issued in accordance with § 1751 et seq. of Act No. 89/2012 Coll., Civil Code (hereinafter only “Civil Code”)

• Flixo partners s.r.o.
• IČ: 07972628
• DIC: CZ07972628
• registered address and address for sending complaints: Staropramenná 397/4, Prague 5, 15000
• registered at the Municipal Court in Prague, section České Budějovice, section C file 310805.
• contact details: MUDr. Vladislav Růžička, managing director
• email: info@terauchi-prague.com
• tel. number: +420 774 320 258
• www: www.terauchi-prague.com (hereinafter referred to as the “Seller”)

2. These terms and conditions govern the mutual rights and obligations of the seller and a natural person who enters into a purchase contract outside of his business activity as a consumer, or within the framework of his business activity (hereinafter referred to as the “buyer”) through a web interface located on a website available on the Internet at www.terauchi-prague.com (hereinafter referred to as the “company website”).

3. The terms and conditions are an integral part of the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of these terms and conditions.

4. These terms and conditions and the purchase contract are concluded in Czech or English.

II. Pricing information

1. Information about trainings, including the prices of individual trainings and their main features, is listed for individual trainings in the website catalog. Training prices are inclusive of value added tax, all related fees and costs. Training prices remain valid for the period during which they are displayed in that section of the website. This provision does not exclude the negotiation of a purchase contract under individually agreed conditions.

2. All training presentations placed on the company’s website are of an informative nature and the seller is not obliged to enter into a purchase contract regarding these trainings.

3. Any discounts from the purchase price of the training cannot be combined with each other, unless the seller and the buyer expressly agree otherwise in writing (electronically) in advance.

III. Order and conclusion of purchase contract

1. The costs incurred by the buyer when using means of communication at a distance in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are covered by the buyer himself.

2. The buyer orders the training in the following ways: • by filling out the order form without registration.

3. When placing an order, the buyer chooses the appropriate type of training.

4. Before sending the order, the buyer is allowed to check and change the data he entered in the order. The buyer sends the order to the seller by clicking on the “SEND ORDER” button and making the payment through the portal of the relevant electronic payment provider. The purchase contract is considered concluded when the payment is credited to the seller’s account. The data given in the order are considered correct by the seller. The condition for the validity of the order is the filling in of all mandatory data in the order form and confirmation by the buyer that he has become familiar with these terms and conditions.

5. Immediately after receiving the order and payment, the seller will send the buyer a tax document to the email address that the buyer entered when ordering.

6. In the event that the seller cannot fulfill any of the requirements stated in the order, he will send the buyer an amended offer to his email address. The amended offer is considered a new draft of the purchase contract, and the purchase contract is concluded in such a case by the buyer’s confirmation of acceptance of this offer to the seller at his email address specified in these terms and conditions.

7. All orders accepted by the seller are binding. The buyer can cancel the order by phone at the seller’s phone number or email listed in these terms and conditions.

8. The buyer is entitled to request the correction of an error during data entry (e.g. errors in the buyer’s name, surname, address, etc.) and the seller will correct the error without undue delay and send information about the correction to the buyer’s email address

IV. Payment terms and delivery of goods

1. The price of the training and any costs associated with it according to the purchase contract can be paid by the buyer in the following ways:

• cashless by payment card through the payment gateway

2. In the case of payment via a payment gateway, the buyer follows the instructions of the relevant electronic payment provider.

3. In the case of non-cash payment, the buyer’s obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller’s bank account.

V. Withdrawal from the contract – cancellation

1. The buyer is entitled to cancel participation in the training, by notifying the seller’s email address specified in these conditions, the seller will confirm the cancellation to the buyer if it is in accordance with these conditions.

2. In case of cancellation of the training more than 60 days before the training, the seller will refund the buyer the full price of the training reduced by an administrative fee of CZK 1,000 (in the case of payment for the training in EUR in the amount of EUR 50). Instead of canceling participation in the training, the buyer is entitled to transfer the training to another person, for an administrative fee of CZK 1,000 (in the case of payment for the training in EUR, then in the amount of EUR 50), which he will pay by bank transfer on the basis of the invoice issued and sent by email .

3. In case of cancellation of the training 60 to 30 days before the training, the seller will return the price of the training reduced by 50% to the buyer. Instead of canceling participation in the training, the buyer is entitled to transfer the training to another person, for an administrative fee of CZK 1,000 (in the case of payment for the training in EUR, then in the amount of EUR 50), which he will pay by bank transfer on the basis of the invoice issued and sent by email .

4. If the training is canceled 30 days or less before the training, the price for the training is non-refundable. The buyer is entitled to transfer the training to another person for an administrative fee of CZK 1000 (in the case of payment for the training in EUR, then EUR 50), which he will pay by bank transfer on the basis of the invoice issued and sent by email.

5. The seller is not responsible for extraordinary expenses incurred as a result of actions or inactions of third parties (e.g. airlines, accommodation facilities, carriers, etc.). The buyer has no claims in case of late arrival or early departure from the training.

6. The seller reserves the right to cancel or change the date of the course. In such cases, all monies paid will be refunded in full or, based on agreement with the buyer, transferred to the payment of future training. In the event of cancellation or change of course, the buyer is not entitled to reimbursement of any costs or damages (e.g. already paid accommodation, transport, etc.).

VI. Personal data

1. All information you provide during our cooperation is confidential and we will treat it as such. If you do not give us written permission to do so, we will not use your data in any other way than for the purpose of fulfilling the contract.

VII. Out-of-court settlement of disputes

1. The Czech Trade Inspection, with registered office at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, internet address: https://adr.coi.cz/cs, is responsible for the out-of-court settlement of consumer disputes arising from the purchase contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer from the purchase contract.

2. European Consumer Center Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point according to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of on 21 May 2013 on online consumer dispute resolution and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online consumer dispute resolution).

3. The seller is authorized to provide educational activities on the basis of a trade license. The trade inspection is carried out by the relevant trade office within its jurisdiction. Among other things, the Czech Trade Inspection supervises compliance with Act No. 634/1992 Coll., on consumer protection, within a defined scope.

VIII. Final provisions

1. All agreements between the seller and the buyer are governed by the law of the Czech Republic. If the relationship established by the purchase contract contains an international element, then the parties agree that the relationship is governed by the law of the Czech Republic. This does not affect consumer rights arising from generally binding legal regulations.

2. In relation to the buyer, the seller is not bound by any codes of conduct within the meaning of the provisions of § 1826 paragraph 1 letter e) of the Civil Code.

3. All rights to the seller’s website, especially copyright to the content, including page layout, photos, movies, graphics, trademarks, logos and other content and elements, belong to the seller. It is forbidden to copy, modify or otherwise use the website or part of it without the consent of the seller.

4. The seller is not responsible for errors arising as a result of interventions by third parties in the online store or as a result of its use contrary to its purpose. When using the seller’s website, the buyer may not use procedures that could have a negative effect on its operation and may not perform any activity that could allow him or third parties to interfere or use the software or other components that make up the online store and use the online store without authorization, or its parts or software equipment in such a way that would be contrary to its purpose or purpose.

5. The buyer hereby assumes the risk of a change in circumstances within the meaning of § 1765 paragraph 2 of the Civil Code.

6. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.

These terms and conditions take effect on 29 July 2024.